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Customer Support Centre

Service Update

Production Delays
There may be a short production delay due to the lockdown. Current production times are 5 days and we're doing everything we can to ensure your order is delivered on time.

Customer Services
Calls are currently routed to our voicemail services and a member of our team will get back to you within 24 hours.

if you have emailed us, please allow 24 hours for a response

How can we help?

I'd like to track my order

If you'd like to see which stage in our factory your order is, or to check on the estimated delivery date, please log in to the Manage My Order section.

Manage My Order

Contact Customer Services

Please login to Manage My Order and follow the Contact Us link. We aim to reply within 24 hrs.

For delivery enquiries please use Manage My Order.
Send us an email

Frequently asked Questions

If you have a question about the different types of carpets available, personalisation or how to send us your own patch to sew on to our mats, you'll be able to find those answers, and more, on our FAQs.

see our faq's