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Delivery Information and Managing Your Orders

COVID-19 Update: SAFE DELIVERY

Accepted at Delivery Point now available

We recognise that in light of the uncertainty regarding coronavirus that it is paramount to ensure that we have processes in place to enable consumers to continue to receive deliveries while they may be at home for a period of time.

Our delivery choices will remain in place to ensure that consumers can arrange deliveries to suit them, whether selecting a safe place for our driver to leave the parcel or arranging to collect from a local DHL Parcel UK ServicePoint.

For consumers who want to accept deliveries at home but are self-isolating and minimising physical contact, a new delivery type description ‘Accepted at Delivery Point’ is now available.

On arrival at the delivery address our driver will knock or ring the bell and will then step away to a safe distance. If the consumer advises that they wish not to sign on the scanner, the driver will ask for their name, record ‘Accepted at Delivery Point’ and then take a photo of the premises.

If a consumer is unable to come to the door, a calling card will be left advising of alternative delivery options. A friend or family member can collect the parcel from either the local DHL Parcel UK depot or ServicePoint, they will just require the calling card, and ID for themselves and the person they are collecting on behalf of.

Shipping Times
Off the shelf items ordered before 12pm are shipped on the same day. Off the shelf items include car accessories and rubber boot liners.

For tailor-made items including tailor-made car mats, boot mats and tailored car covers, please allow 3 working days before despatch.

Shipping Charges - UK Orders
We have a standard UK Mainland shipping charge of £4.99 per order.

Highland and Islands, Northern Ireland and Ireland have a shipping change of £12.

We do not make any profit on shipping charges.

Shipping Charges - Overseas Orders
For deliveries to Europe and The Rest of The World please contact us for a quotation. If you require a quote, please ensure that your email includes the details of the required items and your delivery address.

Tracking Your Delivery / Manage Orders
UK orders are sent via MyHermes.co.uk. Tracking information is emailed automatically and can also be seen in Manage My Order. For all order related issues, please use the contact form in Manage My Order.



If you are not able to login to Manage My Order or have any other general questions, please contact us using the form below.

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