Terms and Conditions
Please read these terms carefully, and print and keep a copy of them for your reference.
About Us
This website www.yourcarparts.co.uk is owned and operated by:
ENTERPRISE ECOMMERCE LIMITED
Registered Office
85 STAFFORD ROAD
UTTOXETER
STAFFORDSHIRE
ENGLAND
ST14 8TG
Trading Office
18 Curzon St
Basford
Newcastle under Lyme
Staffordshire
ST5 0PD
N.B This is an administrative address only and NOT the returns address for products.
If you need to contact us, please e-mail us at customerservices@yourcarparts.co.uk
if you have a complaint about our service, please contact a Director
Making a contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
Once we have checked the price and availability of the goods, we will dispatch the goods to your delivery address. An e-mail will be sent to you to confirm that we accept your order and have dispatched the goods, and that a contract has been made between us.
Please be careful when placing your order for tailored car mats. Our systems are automated and we are not able to change your order once it has been made. If you have ordered incorrectly, please login to manage your order and select 'Cancel Order'.
Please also note that we are not able to accept the return of tailored car mats where orders have been placed incorrectly, ie for the wrong year or model of car.
Payments are processed by SAGE Pay, our secure payment gateway and payment is taken at the time your order is placed on the site.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming the dispatch of your order, and there will be no contract between us.
In order to allow for our own monthly accounting processes, we guarantee that any refunds are made within 28 working days.
How to place order
1. Select the item(s) that you require from our website by clicking the ‘Add to Basket’ link shown for the item.
2. Items that you have selected can be reviewed at any time via the 'View Basket' link.
3. When you have completed your selections click on the 'Checkout' link to complete your order. You will be asked to provide delivery and payment information via secure web pages. Please review your order carefully before submission to avoid problems.
4.If you make a mistake during ordering please contact us as soon as possible.
Delivery
Two delivery options are available at the checkout:
(i) Standard Carriage charged at £.4.99 per order. Delivery from time of dispatch takes 3-5 working days.
(ii) FedEx Express charged at £6.99 per order. Delivery from time of dispatch takes 1 working day. Items are sent Via FedEx on a next day delivery service.
Please note that we endeavor to dispatch orders on the day following the receipt of your order. FedEx and Parcel force collections take place at 2.30 pm from our UK factory where the mats are made.
If the goods are lost or damaged in transit, please let us know promptly
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This Web Site is managed by Your Car Parts and is aimed at users in the United Kingdom and Republic of Ireland only.
Your Car Parts is committed to respecting your privacy online, and we have created this privacy policy (the "Privacy Policy") to give you a clear understanding of how our Web Site operates, and how personal information is treated. We have a clear Privacy Policy: we collect no personally identifiable information unless you voluntarily supply it. This privacy statement explains under what circumstances we gather your individual information, how we use it, and who may access that information.
This Privacy Policy may be revised periodically. We recommend that you read our Privacy Policy whenever you visit this Web Site so that you are aware of any changes. Please note that our Privacy Policy applies only to online activities.
Type of Information Collected
When you visit our Web Site, we do not collect any personally identifiable information without your consent. We may collect and store information from you that you voluntarily choose to give us or enter on our Web Site, including, but not limited to, "personally identifiable information" such as your name, address, e-mail address, and phone number. Our primary purpose in collecting and processing your personally identifiable information is to provide you with the services you request or to personalize product information and offers for you.
Security and Use of Information
We are dedicated to the security of your personally identifiable information and we take commercially reasonable precautions to maintain that protection. If you need to provide personal information to access features or services, we will clearly disclose how the information will be used.
We may also use your personally identifiable information to provide you with additional information about our products and services and to send you information on other products and services that may be of interest to you. If so, we will state this in the area of our Web Site where we collect information for these purposes.
We do not sell, trade or rent your personally identifiable information to others. However, we may share your personally identifiable information with our other affiliates, our agents, contractors or business partners located in the United Kingdom or the Republic of Ireland and/or any other country, in order that they may perform services for us. For example, your personally identifiable information may be shared (i) with contractors we use to support our business (e.g. fulfilment services, technical support, delivery services, and financial institutions), or, (ii) in connection with the sale, assignment, or other transfer of the business of this Web Site to which the information relates, or (iii) where required by applicable laws, court orders, or government regulations.
However, as our company changes and grows, we might sell or buy companies, subsidiaries, or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the event that Your Car Parts or substantially all of its assets are acquired, customer information will, of course, be one of the transferred assets.
In addition, since we conduct research on users' demographics, interests and behaviours based upon information provided to us during use of our Web Sites, we may combine your information with information collected from other individuals to produce anonymous, aggregated statistical information. Aggregated data does not include personally identifiable information. We use this demographic information, such as the percentage of male or female visitors, or the percentage of visitors within certain age brackets, to improve the content of our site. We also may share this anonymous, aggregated information, which does not identify particular individuals or associate particular individuals with illnesses or conditions, with partners or other third parties.
Your Car Parts also uses physical and managerial procedures to attempt to safeguard your personally identifiable information, however we cannot guarantee that it is completely secure from people who might attempt to evade security measures or intercept transmissions over the Internet. We cannot guarantee the privacy of transmissions (including, e-mail communications) to and from our Web Sites.
Please be aware that advertisers or third-party web sites that have links on our Web Sites may collect personally identifiable information from you. The information practices of those sites linked to us either through advertisements or other hyperlinks are not covered by this Privacy Policy. We suggest that when linking to another site, you always read such site's privacy policy before volunteering any personally identifiable information on that site.
Our Retention of Your Personally Identifiable Data
Once you have provided personally identifiable information to Your Car Parts, we will store and maintain the information you have volunteered unless and until you direct us not to do so, or for so long as we are required by law. Our retention of your data allows us to continue providing you with highly personalized services without interruption.
Choice
Your Car Parts believes that choice is one of the most important privacy principles. You have the choice not to submit any personally identifiable information to us (although under such circumstances you would be unable to participate in all aspects of our Web Site). If, after you have elected to receive information, you decide you would like to be removed from the distribution list, there are e-mail and telephone options to unsubscribe.
Cookies
Cookies are small pieces of information that a web site places on an individual computer's hard drive. Cookies remember certain information that a web site can then use to make communication between your browser and the site more efficient. Cookies are standard technology in the Internet industry and may be used by our Web Sites. Your Car Parts will only be able to read those cookies that we place on your hard drive; we cannot access or read any other information.
We use cookies to better tailor our services to your needs. We may also use cookies on an aggregate basis to track Site navigation and traffic trends. This aggregated and anonymous information will help us to improve Site content, and may be shared with partners or other third parties. Visitors always have the option of disabling cookies via their browser preferences.
The use of advertising cookies sent by third-party servers is also common in the Internet industry. Your Car Parts has no control over, and cannot protect against, the practices or policies of other web sites.
Clickstream Data
A "clickstream" or "clickstream data" reflect the specific web pages visited by an individual user, and, importantly, the manner or traffic pattern by which a user moves from one web page to another. We track such information only within our Web Site; we specifically do not track any clickstream activity outside of the Your Car Parts Web pages.
We track and use this information to understand how our users' habits are similar to or different from one another and specifically to personalize the content, banner ads and promotions that you and other users will see on our Web Site.
Clickstream data does not contain or reveal any personally identifiable information about the user.
IP Addresses
An Internet Protocol (IP) address is a number that is automatically assigned to your computer by your Internet Service Provider (ISP) whenever you log onto the Internet. Like other Internet sites, Your Car Parts may use IP addresses to collect aggregate and anonymous information about the number of visitors and site usage. To guarantee your privacy, your IP address is not linked with personal information about you. Your Car Parts does reserve the right, however, to use IP addresses to identify individuals who threaten our Web Site, service or customers.
Surveys and Competitions
From time to time, we may ask for personally identifiable information when you complete a survey or enter a competition. In these instances, we will clearly describe the purpose for collecting such information, as well as intended uses.
Use of Content
No information presented herein is intended as a substitute for medical advice or treatment for specific medical conditions. Use of this online service is subject to the Terms & Conditions .
Leaving our Web Site
As a resource to our visitors, we provide links to other web sites. We try to carefully choose those sites that we believe are useful and meet our high standards. However, we do not guarantee the standards of every web site to which we link, nor are we responsible for the content of non- Your Car Parts sites. Links to external web sites are provided only for convenience and/or for informational purposes, and in no way constitute an endorsement
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You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us or write to us. To process returns more quickly, please login to the website using the user name and password provided with your order confirmation email and submit a returns request. The returns request will be dealt with by one of our customer services team within 5 working days. Once processed, you will be issued with a Returns Number and a Returns Address.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and your actions result in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights
— for example, if goods are faulty or misdescribed.
Faulty goods
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.
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